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HERRON PRINTING & GRAPHICS PRESENTS
MAY
19
PRINTING IS OUR PASSION.
WELCOME TO TEN MINUTES OF GOOD NEWS AND FUN STUFF FROM YOUR FAVORITE PRINTER!
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A Message from Randy Herron
The Way I See It
 

The Worn Path

A story tells of a young calf that wandered through the woods and found its way home by sheer instinct. The route it took was crooked and awkward. It cut around brush, doubled back in places, and climbed hills it did not need to climb.

The next day, another animal followed the same path. Then another. Before long, that rough little trail became the accepted way through the forest.

Years passed, and people began using it too. They complained about the sharp turns, the muddy spots, and the extra time it took. Still, they kept walking it because it was already there. No one stopped long enough to ask a simple question. Is this still the best way?

That happens more often than we like to admit. A process gets put in place during a busy season, a habit forms out of convenience, or a routine sticks simply because no one wants to be the one to change it.

Here’s the way I see it: Familiar is not always better. Sometimes the smarter move is to pause, step back, and make a better path.

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Idea of the Week
Beyond the QR Code: 3 Smarter Ways to Link Print and Digital
USE DIGITAL TOOLS TO REINFORCE THE POWER OF PRINT

Too often, print gets treated like the supporting act to digital campaigns.

But in reality, digital tools should reinforce the power of print, not replace it. When businesses use online channels to confirm, extend, and personalize what starts in print, they create a stronger, more trustworthy customer experience.

Use Digital to Validate What Print Starts

People trust what they can hold, but they confirm it online.

When your print materials direct readers to consistent digital proof (reviews, testimonials, or a matching website experience), it reinforces that your printed message is reliable.

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For example, if a mailer promotes a product’s quality, your website and social content should echo that same claim with customer stories or videos that bring it to life. This continuity builds confidence and helps buyers feel that your brand delivers what it promises. Digital becomes the reassurance that turns print credibility into conversion.

Use Data to Reignite Interest in Print

Your digital analytics can reveal which products or services attract the most attention, and that insight should guide what you print next.

If a product page gets heavy traffic, a printed flyer or postcard about it could help convert browsers into buyers. Likewise, email open rates and social engagement can help identify topics worth turning into printed guides, catalogs, or lookbooks.

By letting your data steer your next print project, you put resources behind what’s already connecting with your audience. Digital signals tell you where print can make the biggest impact.

Turn Online Engagement into Tangible Follow-Ups

Every click, download, or email signup is a signal of interest and a chance to bring your message into the real world.

Sending a printed thank-you note after an online purchase, or a personalized sample kit after a digital quote request, creates a meaningful touchpoint that strengthens the relationship.

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When digital actions lead to tangible experiences, it reminds customers that your business values connection over convenience. Print adds warmth, credibility, and memorability—qualities no screen can replicate.

When digital activity leads people back to something they can hold, your marketing becomes more complete. Print doesn’t need to compete with digital. It needs digital to confirm its value and keep the conversation going.

Printers who help clients build those connections don’t just provide products. They become partners in smarter, more human marketing.

See more great ideas like this!
Click here to visit the Herron Printing & Graphics - Ideas Collection.
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Marketing Tip
Build Buyer Confidence with Google Customer Reviews
MAKE A STRONGER FIRST IMPRESSION ON GOOGLE

Many businesses work hard to get noticed, then lose momentum at the moment a customer starts checking for proof. That is where Google trust signals matter. When people see recent reviews, accurate business details, and signs that others had a good experience, they are more likely to feel comfortable moving forward. Google Customer Reviews can also help support store ratings and badge visibility for eligible merchants.

Start with the basics.

  • Make sure your Google business information is complete and current.

  • Ask satisfied customers for feedback soon after a purchase, while the experience is still fresh.

  • Keep your review requests short and easy to follow.

  • Respond to reviews in a professional, helpful way so future buyers can see that you pay attention.

It also helps to carry those trust signals into your other marketing. Add review highlights to brochures, sales sheets, or leave-behinds so your credibility shows up both online and in print.

If you want help turning customer praise into printed marketing pieces, we would be glad to help.

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Uncommon Product
Loyalty Punch Cards
TURN ONE-TIME BUYERS INTO REPEAT CUSTOMERS

Loyalty punch cards are easy to overlook, but they can be a smart tool for businesses that want to encourage repeat visits. Whether the offer is “buy nine, get the tenth free” or a reward after a certain number of purchases, the card gives customers a clear reason to come back.

What makes them work is their simplicity. They are easy to hand out, easy to understand, and easy to keep in a wallet, purse, or glove compartment. Every time a customer sees the card, your business gets another reminder moment.

Punch cards can also help create buying habits. Instead of hoping a customer remembers to return, you give them a small goal to work toward. That can be especially useful for coffee shops, salons, car washes, restaurants, bakeries, and other businesses built on repeat traffic.

If you would like help creating loyalty punch cards that fit your brand, we would be glad to help.

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Tech Tip
Live Chat Etiquette in the Age of AI
SMART HABITS TO FASTER ANSWERS

Many companies now use AI to answer simple questions, route requests, and support human agents behind the scenes. That means the way you ask for help can make a big difference.

Here are a few simple rules to follow:

  • State your issue clearly. Start with a short, specific description of the problem. Include key details like an order number, account name, or what outcome you want.

  • Ask one question at a time. Keeping things focused makes it easier for the system to understand your request and respond accurately.

  • Ask for a person when the issue is complex. Bots are useful for simple requests, but more detailed problems often need a human.

  • Save the details before you leave. Keep the case number, transcript, or next-step instructions so you do not have to start over later.

The goal is simple: use live chat like a conversation, not a guessing game. A little clarity up front can save a lot of time on the back end.

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Fun@Work

Spotlight Recipe

English actress known for her strong screen presence and wide range of roles meets Strawberry Yogurt Shortcake

Did You Know?

Did you know strawberries wear their seeds on the outside?

Printing Quiz

When your printer refers to drilling, what they really mean is…

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